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FREQUENTLY
ASKED
QUESTIONS!
Interested in joining School Portraits by Adam's Photography? We understand that schools have plenty of questions about the process and we are here to provide the best solutions to ensure the most successful school portraits. Consider joining us and let us help you turn your portrait day into an exciting experience for your students. Here are some FAQs, we are here to provide answers to all your questions!
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Do we need parent volunteers on Picture Day?No, you do not need to provide parent volunteers on Picture Day. We create the picture day schedule for you and provide a Picture Day Leader that will greet the teachers and check in all classes as they come down at their scheduled time. This helps to ensure minimal time outside of the classroom
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If a staff member has a student at the school, do they receive a discount when orderingYes, all staff members that have a student attending the same school site will receive 50% off their student’s order.
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How do you offer quality customer service?We understand the value of exceptional customer service, so we've set up a dedicated phone line just for parents to contact us with any questions or concerns. We appreciate your feedback, as it helps us to improve and answer queries as promptly as possible.
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Do staff members receive a picture package?Yes, all staff members who have their pictures taken will receive a complimentary Staff Picture Package.
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I enjoy the convenience and benefits of preordering, but will I be compensated if I am not happy with the final portrait?Yes, of course! Our goal is that you will fall in love with your portraits, but in the event that you are not satisfied, we offer a 100% satisfaction guarantee on all of our portrait packages. Your child may have had a "bad hair day" or a lunchtime spill on picture day. We can try to schedule another picture on Absentee Picture Day or on a Make-Up Day. However, in the end, if the portrait just wasn't "right", we will offer a full refund.
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My student was absent on picture day. Will there be another opportunity for them to take a picture?If your student was absent for their Fall portrait, they can have their picture taken on Absentee Picture Day or on a Make-Up Day. Unfortunately, we do not offer an Absentee or Make-Up picture day for Spring or Promotion portraits.
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Can I preview my student's image before purchasing?Yes, you can. You will receive a second chance proof after picture day, including a preview of your student's image and instructions to order online. Please keep in mind, all orders placed after picture day or with a second chance proof have a handling fee.
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I need to order a Panorama. How can I place my order?For cash or check payments, you can turn in your payment on picture day using the order form that was provided to your student. If you are placing a late order or would like to pay with a Debit/ Credit card, please contact our Customer Service Specialists and they will be happy to assist, 909-606- 5118.
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I would like to order previous years portraits. How long are my student’s images available for purchase?Portraits are typically available to purchase for up to 12 months after the picture day. Images that are past that time frame will no longer be available. If you are unsure about whether the images you are looking for are still available, please contact our Customer Service Specialists for more information, 909-606- 5118.
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When will the portraits be available to view online?Our goal is to make portraits available 7 days after picture day. Currently, the turnaround time is longer than previously expected. Portraits are available in about 2-3 weeks after picture day. Please ensure that you have signed up for gallery notifications so that you are notified as soon as the portraits become available online. You can sign up for notifications by going to "Order Online" in the above menu, entering your student's School ID Number, your preferred email address and checking "email me notifications about my gallery." For any further questions or concerns, please email customer service for an update on your student's portraits: cservice@schoolportraitsonline.com
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How will I receive my order?If you purchased on or before picture day, your order will be delivered to the school. If you are placing an order with a second chance proof, your order will be sent home.
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I received my order but it’s damaged. Can I have it replaced?Yes, you can. If your order was bent or damaged in any way, please contact our Customer Service Specialists, 909-606-5118. They will be happy to assist in getting you a replacement.
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How can I get a student ID?Your child’s Student ID will be distributed by their teacher. If you need to purchase a new Student ID, please contact our Customer Service Specialists for more information, 909-606-5118.
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Why is my download code not working?For best results, please download your images on a laptop or desktop using Google Chrome. (Your images may not download on your cell phone or using Safari.) If you are trying to download an image that was taken over 12 months ago, your download code may have expired.
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How do I order? What is the code?School Portraits is no longer using order forms! Now you can order and view your student's portrait all ONLINE. Click "Order Online" in the menu above to access portraits. The access code will be your student's Initials AND School ID Number to log in to view portraits. When you log in, you will enter an email address and may opt-in for gallery notifications (that's how you'll know when the free shipping offer will expire or when it's time to select your student's yearbook picture). If you are having trouble accessing your student's portrait, please contact customer service directly: (909) 606-5118 cservice@schoolportraitsonline.com
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Make Up DayIf you are not satisfied with your student's portrait, then you are more than welcome to send them to Make Up Day for a retake. Please coordinate with your student's teacher or the school office to ensure that your student is excused from class on Make Up Day. Please contact your student's school or contact our customer service team for detailed information about Make Up Day: (909) 606-5118 cservice@schoolportraitsonline.com
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Why am I being charged shipping? How do I get free shipping to the school?For the first 7 days your student's portrait is available online, you are eligible for free shipping to the school. This offer expires at 9PM on the expiration date. Please ensure that you have signed up for gallery notifications to receive notifications about the free shipping offer. Afterwards, you will be charged the shipping fee to send your order home. If you believe you are being charged for shipping in error, please email customer service: cservice@schoolportraitsonline.com
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How long are images available for purchase?Images are available for up to 12 months.
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How can I order portraits from Fall 2023 or prior seasons?We hold portraits for up to 12 months after the picture day. If you would like to place an order for last year's portraits, or any prior year, please contact customer service directly: (909) 606-5118 cservice@schoolportraitsonline.com
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What is an FAQ section?An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
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