Question 1

How can I get free shipping to my school?

Accepted Answer

The free ship to school windows are one week after the initial picture day and again, for one week after the scheduled make up picture day. All orders placed outside of these timeframes will be shipped home.

Question 2

I placed my order after the original picture day cut off and they were not sent to the school. When can I expect to receive my order?

Accepted Answer

Our standard processing time is 2-3 weeks, and most orders are shipped to your home via USPS.

Question 3

I ordered a class composite photo or a picture package that includes a class composite photo but never received it.

Accepted Answer

Class composites do get delivered at a later date, once we have completed all make up day photos and the school has proofed the class pictures. Please note that they are not included in the original picture package order delivery. If you have questions about your class composite photo delivery, please contact our Customer Service Specialists for more information, 909-606-5118.

Question 4

Can I pick up my order from your office in Chino, CA if I don’t want to pay for shipping and missed the ship to school window?

Accepted Answer

You may contact us to place your order over the phone if you would like to pick it up at our office in Chino, CA. Our address is 14808 Central Ave. Chino, CA 91710

Question 5

My student was absent on picture day. Will there be another opportunity for them to have their picture taken?

Accepted Answer

If your student was absent for their Fall portrait, they can have their picture taken on Absentee Picture Day or on a Make-Up Day.

Unfortunately, we do not offer an Absentee or Make-Up picture day for Spring or Promotion portraits.

Question 6

Can I preview my student's image before purchasing?

Accepted Answer

Yes, you can. Your student will receive a QR code during their original picture day which you can use to scan and view their photos, once available. You will also receive a second chance proof after picture day, including a preview of your student's image and instructions to order online. Please keep in mind, all orders placed after picture day or with a second chance proof will be shipped to your home and will include a shipping and handling fee.

Question 7

How will I receive my order?

Accepted Answer

Please check the “PICKUP AT:” section of your order receipt. Depending on the method selected, your order will either be shipped to your student’s school or your home address entered.

Question 8

What is a digital download?

Accepted Answer

Receive a high-resolution digital download of your favorite pose! The image is 2400x3000 pixels, providing excellent quality for various uses. Despite the file size and a DPI of 72, these images are perfect for printing and digital use.

What You Get:

-High-Resolution Image: 2400x3000 pixels, ideal for printing up to 16x20 inches without losing quality.

-Versatile Use: Perfect for social media, digital albums, and personal prints.

-Instant Access: A download link will be emailed to you immediately after checkout.

Understanding DPI and Resolution:

DPI (Dots Per Inch): The DPI setting of 72 is standard for digital images and does not affect the print quality. The high pixel dimensions ensure your images are sharp and clear.

File Size: Our images are compressed to ensure quick downloads without compromising on quality.

Question 9

I have multiple students. Do you offer family discounts?

Accepted Answer

Yes, we do! We offer a Family Discount to families with 3 or more children. Please contact our Customer Service Specialists for more information, 909-606-5118 and to receive your discount code.

Question 10

I would like to order previous years portraits. How long are my student’s images available for purchase?

Accepted Answer

Portraits are typically available to purchase for up to 12 months after the picture day.

Images that are past that time frame will no longer be available.

If you are unsure about whether the images you are looking for are still available, please contact our Customer Service Specialists for more information, 909-606-5118.

Question 11

I would like to order previous years portraits. How long are my student’s images 
available for purchase?

Accepted Answer

Portraits are typically available to purchase for up to 12 months after the picture  day.

Images that are past that time frame will no longer be available.

If you are unsure about whether the images you are looking for are still available,  please contact our Customer Service Specialists for more information, 909-606- 5118.

Question 12

I spent $50 or more on my order. Where is my free digital download?

Accepted Answer

The free digital download should be added to your cart prior to checkout and a specific image will need to be selected at that time. If it was not added to your cart during the ordering process, you may contact us to have it added to your order.

Question 13

I purchased a digital download but never received the email with my link.

Accepted Answer

You should have received the link to access your digital download shortly after your purchase via email, from: no-reply@imagequix.com. If you are still unable to locate the email with your digital download link, you may contact us and we can resend it to you.

Question 14

I have multiple students at the same school. How do I combine their orders so that I can pay a single shipping fee?

Accepted Answer

You may use your student's online code to combine multiple student orders into a single cart by entering their online code using the "View Another Gallery" option at the top of the checkout page.

FREQUENTLY
ASKED
QUESTIONS!

Here at Frequently Asked Questions asked by parents, our friendly and knowledgeable team can provide you with quick, reliable answers to all your queries. Use our chat to get in touch with us, or simply call us and we'll be more than happy to help!

Didn't Answer Your Question?

Our friendly Customer Service Specialists are always happy to assist you!

Image Gallery

PORTRAITS

SERVICE

GOT YEARBOOKS?

ABOUT US

FOLLOW US

FREQUENTLY ASKED QUESTIONS!