The free ship to school windows are one week after the initial picture day and again, for one week after the scheduled make up picture day. All orders placed outside of these timeframes will be shipped home.

Our standard processing time is 2-3 weeks, and most orders are shipped to your home via USPS.

Class composites do get delivered at a later date, once we have completed all make up day photos and the school has proofed the class pictures. Please note that they are not included in the original picture package order delivery. If you have questions about your class composite photo delivery, please contact our Customer Service Specialists for more information, 909-606-5118.

You may contact us to place your order over the phone if you would like to pick it up at our office in Chino, CA. Our address is 14808 Central Ave. Chino, CA 91710

If your student was absent for their Fall portrait, they can have their picture taken on Absentee Picture Day or on a Make-Up Day.

Unfortunately, we do not offer an Absentee or Make-Up picture day for Spring or Promotion portraits.

Yes, you can. Your student will receive a QR code during their original picture day which you can use to scan and view their photos, once available. You will also receive a second chance proof after picture day, including a preview of your student's image and instructions to order online. Please keep in mind, all orders placed after picture day or with a second chance proof will be shipped to your home and will include a shipping and handling fee.

Please check the “PICKUP AT:” section of your order receipt. Depending on the method selected, your order will either be shipped to your student’s school or your home address entered.

Receive a high-resolution digital download of your favorite pose! The image is 2400x3000 pixels, providing excellent quality for various uses. Despite the file size and a DPI of 72, these images are perfect for printing and digital use.

What You Get:

-High-Resolution Image: 2400x3000 pixels, ideal for printing up to 16x20 inches without losing quality.

-Versatile Use: Perfect for social media, digital albums, and personal prints.

-Instant Access: A download link will be emailed to you immediately after checkout.

Understanding DPI and Resolution:

DPI (Dots Per Inch): The DPI setting of 72 is standard for digital images and does not affect the print quality. The high pixel dimensions ensure your images are sharp and clear.

File Size: Our images are compressed to ensure quick downloads without compromising on quality.

Yes, we do! We offer a Family Discount to families with 3 or more children. Please contact our Customer Service Specialists for more information, 909-606-5118 and to receive your discount code.

Portraits are typically available to purchase for up to 12 months after the picture day.

Images that are past that time frame will no longer be available.

If you are unsure about whether the images you are looking for are still available, please contact our Customer Service Specialists for more information, 909-606-5118.

Portraits are typically available to purchase for up to 12 months after the picture day.

Images that are past that time frame will no longer be available.

If you are unsure about whether the images you are looking for are still available, please contact our Customer Service Specialists for more information, 909-606- 5118.

The free digital download should be added to your cart prior to checkout and a specific image will need to be selected at that time. If it was not added to your cart during the ordering process, you may contact us to have it added to your order.

You should have received the link to access your digital download shortly after your purchase via email, from: no-reply@imagequix.com. If you are still unable to locate the email with your digital download link, you may contact us and we can resend it to you.

You may use your student's online code to combine multiple student orders into a single cart by entering their online code using the "View Another Gallery" option at the top of the checkout page.